Dispute Resolution

Law No. 144/2015, of 8 September

In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities:
1. CNIACC – National Center for Consumer Conflict Information and Arbitration
Tel .: 213 847 484; Email: cniacc@unl.pt
2. CIMAAL – Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve
Tel .: 289 823 135; E-mail: cimaal@mail.telepac.pt
3. Arbitration Center for Consumer Conflicts in the District of Coimbra
Tel .: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Conflict Arbitration Center
Tel .: 218 807 000/218807030.
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Porto Consumer and Arbitration Information Center
Tel .: 225 508 349/225 029 791; E-mail: cicap@mail.telepac.pt
6. Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal
Tel .: 253 422 410; Email: triave@gmail.com
7. Information, Mediation and Arbitration Center d
and Consumption (Consumer Arbitral Tribunal)
Tel .: 253 617 604; Email: geral@ciab.pt
8. Arbitration Center for Consumer Conflicts in the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1º Andar, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt
For more information see the Consumer Portal at www.consumidor.pt

Important: in the case of online sales, the Consumer Conflict Arbitration Center is responsible for the consumer’s domicile.